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All products have a 3-5 business day (Monday-Friday) ceation/shipping time. If a custom product, not a pre-made design, is requested then work will not commence until the mock-up provide is approved by you. To expedite work on your creation please respond to any questions as soon as possible.
As stated in our terms of service, all custom/personalized products are non-returnable unless damaged, incomplete or not as described. We do everything we can to ensure you will receive the product exactly as you have requested it.
It is our #1 priority to ensure your happiness!